Refund policy

Exchange & Return Policy:
We currently offer exchanges only to ensure you get the perfect fit and style you love.

• Exchange requests must be raised within 7 days of delivery
• Items must be unused, unworn, unwashed, and in original condition with tags intact
• Exchanges are subject to product and size availability
• In case the requested item is unavailable, we will assist you with an alternative of equal value

To initiate an exchange, simply reach out to us with your order details, and we’ll guide you through the process.

Refund Policy:

At Sootakari, every piece is thoughtfully designed and handled with love and care. As we maintain strict quality and hygiene standards, all sales are considered final, and we do not offer refunds to the original mode of payment.

In rare and genuine cases, store credit may be issued at our discretion, depending on the nature of the concern and item eligibility.

Store Credit Eligibility
Store credit may be considered in the following cases:

• Major quality issues not covered under our exchange policy

• Receipt of a damaged or defective product

• If an item is out of stock after purchase and cannot be fulfilled

Missing Items
In case of any missing item in your order, we kindly request you to share a clear unboxing video as it is mandatory for us to raise the concern with our shipping partner. Requests without an unboxing video may not be eligible for review.

Please Note
We do not offer refunds or store credit for size concerns, style preferences, or change of mind.

If approved, store credit will be issued within 2–3 working days.